Need to register a bike?
If you have bought a new Elswick bike recently then click on the link below to register your bike with us.
In the unfortunate case that your bike is ever stolen or lost, we will store your unique bicycle serial number so that your bike can be traced and hopefully returned to you.
We also recommend simply taking a photo of the serial number on your phone, this is an easy and quick way to ensure you can prove ownership should your bicycle be stolen.
Frequently asked questions
Where an i purchase an Elswick bike?
As we supply retailers both large and small, a list of great national online retailers can be found in the ‘Where to buy’ section of our website so we can offer you our great Elswick Bikes 365days a year, 24hours a day. We know how busy life can be and this is just one of the ways in which we can help our customers.
Unfortunately, some retailers we supply are unable to stock every model in our large and extensive range, so if you need assistance and would like to know where you can buy your favourite Elswick products from then please use the “Contact Us” section of the website to request this information.
We hope you find the right Elswick bike for you and have many years of happy riding.
What is the maximum rider weight limit of an Elswick bike?
The maximum permissible combined total weight for the rider + luggage for each Elswick bike is as follows;
Adult Bikes (26″ / 27.5″ / 29″ Wheel) : Maximum combined weight = 135kg
My gears are making a noise / do not change properly, what can I do?
Once you have bought an Elswick bike, we want to ensure you continue to get enjoyment out of it for years to come. To help you maintain your bike in great working order, we have created some simple to follow support videos to talk you through maintaining each element of your Elswick bike.
Please visit our “Customer Support” centre to view online tutorials for setting and adjusting your gears.
Having problems with your bike?
We work closely with our carefully selected retail partners to resolve any issues and keep you out riding. In the unfortunate case that you have a problem with setting up your bike, or setting the brakes and gear, then we recommend that you check out our help videos in the “Customer Support” section of the website.
For any other issues please contact the retailer who you purchased your Elswick bike from, and they will assist you with your enquiry.
Please note we are unable to deal with customer queries directly, but will work closely with your retailer to promptly resolve any issues.
Ask a Question
If you have a question please fill in the fields below, click send and someone will get back to you within 2 working days - Thank you.
35 Tameside Drive