FAQs

If you have a question about any aspect of buying or assembling your Elswick bike, then we have put together the below list of frequently asked questions to help make your life easier. If you are still unable to answer any queries after using the below guides then please feel free to "Contact us" by e-mail and we will try our best to assist with your individual query.

Where an i purchase an Elswick bike?

As we supply retailers both large and small, a list of great national online retailers can be found in the ‘Where to buy’ section of our website so we can offer you our great Elswick Bikes 365days a year, 24hours a day. We know how busy life can be and this is just one of the ways in which we can help our customers.

Unfortunately, some retailers we supply are unable to stock every model in our large and extensive range, so if you need assistance and would like to know where you can buy your favourite Elswick products from then please use the “Contact Us” section of the website to request this information.

We hope you find the right Elswick bike for you and have many years of happy riding.

What is the maximum rider weight limit of an Elswick bike?

The maximum permissible combined total weight for the rider + luggage for each Elswick bike is as follows;

 

Adult  Bikes (26″ / 27.5″ / 29″ Wheel) :  Maximum combined weight = 135kg

My gears are making a noise / do not change properly, what can I do?

 

Once you have bought an Elswick bike, we want to ensure you continue to get enjoyment out of it for years to come. To help you maintain your bike in great working order, we have created some simple to follow support videos to talk you through maintaining each element of your Elswick bike.

Please visit our “Customer Support” centre to view online tutorials for setting and adjusting your gears.

My brakes are not working properly, what can I do?

Once you have bought an Elswick bike, we want to ensure you continue to get enjoyment out of it for years to come. To help you maintain your bike in great working order, we have created some simple to follow support videos to talk you through maintaining each element of your Elswick bike.

Please visit our “Customer Support” centre to view online tutorials for setting and adjusting your brakes.

I have bought a new Elswick bike but need help to assemble it

Once you have bought your new Elswick bike we want you to be out riding and enjoying it as soon as possible. We understand that for many people building a bike can be daunting and therefore to make your experience more enjoyable we have created some great support videos to talk you through each step of assembling your new Elswick bike, alternatively most independant bike shops will take on the task, but be weary costs can vary so budget anywhere between £15- £25 for a cycle assembly.

 

Please visit our “Customer Support” centre to view online tutorials and to download manuals and quick-start guides.

Im looking for a racing bike but cannot find any?

Elswick are part of the largest British Owned bike company and focus on providing great quality Womens bikes.

Our Sister brand “British Eagle” have a market leading range of Road Bikes, built to the same great standards as Elswick,  but focused purely on road bikes from 20″ wheel (7+ years) to Adult .

Please visit the “British Eagle” website to see the full range and explore more from this Great British bike brand, they do have a ladies specific road bike

Visit: http://www.britisheaglecycles.co.uk/

How do i know what size bike to buy

If you are looking for advice on choosing the right size frame for your next bike then we have put together a fantastic “Buyers Guide” to help you make sense of it all.

Please visit our “Buyers Guide” section to find out more.

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